security

At Alpine IQ, we take security extremely seriously. Our system was designed for todays modern frameworks and protocols

Organizational security

Information Security Program


We have an Information Security Program in place that is communicated throughout the organization. Our Information Security Program follows the criteria set forth by the SOC 2 Framework. SOC 2 is a widely known information security auditing procedure created by the American Institute of Certified Public Accountants.


Third-Party Audits

Our organization undergoes independent third-party assessments to test our security and compliance controls.


Third-Party Penetration Testing


We perform an independent third-party penetration at least annually to ensure that the security posture of our services is un-compromised.


Roles and Responsibilities

Roles and responsibilities related to our Information Security Program and the protection of our customer’s data are well defined and documented. Our team members are required to review and accept all of the security policies.


Security Awareness Training

Our team members are required to go through employee security awareness training covering industry standard practices and information security topics such as phishing and password management.

Confidentiality

All team members are required to sign and adhere to an industry standard confidentiality agreement prior to their first day of work.

Background Checks


We perform background checks on all new team members in accordance with local laws.

Cloud security

Cloud Infrastructure Security

All of our services are hosted with Amazon Web Services (AWS) | Google Cloud Platform (GCP). They both employ a robust security program with multiple certifications. For more information on our provider’s security processes, please visit AWS Security | GCP Security.

Data Hosting Security

All of our data is hosted on Amazon Web Services (AWS) | Google Cloud Platform (GCP) databases. These databases are all located in the United States unless otherwise requested. Please reference the above vendor specific documentation linked above for more information.

Encryption at Rest

All databases are encrypted at rest.

Encryption in Transit

Our applications encrypt in transit with TLS/SSL only.

Vulnerability Scanning

We perform vulnerability scanning and actively monitor for threats.

Logging and Monitoring

We actively monitor and log various cloud services.

Business Continuity and Disaster Recovery

We use our data hosting provider’s backup services to reduce any risk of data loss in the event of a hardware failure. We utilize monitoring services to alert the team in the event of any failures affecting users.

Incident Response

We have a process for handling information security events which includes escalation procedures, rapid mitigation and communication.

Access security

Permissions and Authentication

Access to cloud infrastructure and other sensitive tools are limited to authorized employees who require it for their role.


Where available we have Single Sign-on (SSO), 2-factor authentication (2FA) and strong password policies to ensure access to cloud services are protected.

Least Privilege Access Control

We follow the principle of least privilege with respect to identity and access management.

Quarterly Access Reviews

We perform quarterly access reviews of all team members with access to sensitive systems.

Password Requirements

All team members are required to adhere to a minimum set of password requirements and complexity for access.

Password Managers

All company issued laptops utilize a password manager for team members to manage passwords and maintain password complexity.

Vendor and risk management

Annual Risk Assessments

We undergo at least annual risk assessments to identify any potential threats, including considerations for fraud.

Vendor Risk Management

Vendor risk is determined and the appropriate vendor reviews are performed prior to authorizing a new vendor.

Vendor and risk management

If you have any questions, comments or concerns or if you wish to report a potential security issue, please contact Security@AlpineIQ.com
Products

Marketing

For Marketing/ messaging teams in regulated industries

Loyalty

For fully customizable omni-channel consumer experiences

Analytics

Unreal 1st and 3rd party insights designed to power your next move

Data Ops

Consolidate multi-market business units through clean data they can trust

Crew

Next-generation employee engagement platform

Apps

Custom branded web and native apps fueled by our entire suite of tools

We're here for you: 650-382-0029
Use cases

Text Messaging

Automate fully personalized, intelligently timed text messages

Email

Emails that drive real revenue and form customer loyalty

Push Notifications

Capture attention with customer web & native app notifications

Voice Drop

Deliver memorable voice memos straight to your customers

Direct Mail

Intelligent mail printed and shipped via behavior triggers

Abandoned Cart

Recover abandoned customer carts and the associated revenue

Contests & Lotteries

Sustain rapid growth by running unique contests

Market Insights

Discover key trends in stock levels, product pricing, and distribution networks

Winback Campaigns

Keep your customers engaged with our automated win back technology

Birthday Offers

Show your customers that you care by sending them some love on their birthday

We're here for you: 650-382-0029
Free support

LIVE System Status

Minute by minute system status and major downtime incident responses

Platform User Guides

Get started quickly and learn about each of our features

Video Demos

Demos of our features and latest releases

Integration Guides

Consolidate multi-market business units through clean data they can trust

Developer Docs

Build amazing apps on top of API’s built for regulation and privacy

AIQ Blog

Up to date news and quick tips/ tricks from your favorite Alpine experts

AIQ Academy

Exclusive courses designed to make you an Alpine IQ certified expert.
By business type

Premium Support

Hands on help from our team of dedicated experts

Certified Partners

3rd party experts certified by Alpine IQ

We're here for you: 650-382-0029
Products

Marketing

For Marketing/ messaging teams in regulated industries

Loyalty

For fully customizable omni-channel consumer experiences

Analytics

Unreal 1st and 3rd party insights designed to power your next move

Data Ops

Consolidate multi-market business units through clean data they can trust

Crew

Next-generation employee engagement platform

Apps

Custom branded web and native apps fueled by our entire suite of tools
Use cases

Text Messaging

Automate fully personalized, intelligently timed text messages

Email

Emails that drive real revenue and form customer loyalty

Push Notifications

Capture attention with customer web & native app notifications

Voice Drop

Deliver memorable voice memos straight to your customers

Direct Mail

Intelligent mail printed and shipped via behavior triggers

Abandoned Cart

Recover abandoned customer carts and the associated revenue

Contests & Lotteries

Sustain rapid growth by running unique contests

Market Insights

Discover key trends in stock levels, product pricing, and distribution networks

Winback Campaigns

Keep your customers engaged with our automated win back technology

Birthday Offers

Show your customers that you care by sending them some love on their birthday

By business type

Premium Support

Hands on help from our team of dedicated experts

Certified Partners

3rd party experts certified by Alpine IQ

Free support

LIVE System Status

Minute by minute system status and major downtime incident responses

Platform User Guides

Get started quickly and learn about each of our features

Video Demos

Demos of our features and latest releases

Integration Guides

Consolidate multi-market business units through clean data they can trust

Developer Docs

Build amazing apps on top of API’s built for regulation and privacy

AIQ Blog

Up to date news and quick tips/ tricks from your favorite Alpine experts

AIQ Academy

Exclusive courses designed to make you an Alpine IQ certified expert.